Privacy policy
Effective October 14, 2026. LYCORE ("we", "us").
Who we are
LYCORE provides a voice agent and missed-call text-back service for businesses. We answer calls for our business customers when they can't, and we pass the details to them. This policy explains what information we handle, for whom, and why.
Two kinds of people this covers
Callers. People who phone one of our business customers and reach our agent.
Business customers and visitors. Owners and staff who use our service or contact us through this website.
Information we collect
- From callers: the phone number they call from, their name, address and the details of their request as they say them, a recording and transcript of the call, and any text messages they send us.
- From business customers and visitors: name, business name, email address, phone number and the information they give us to set up the service, including their website, service area, hours and policies.
How we use it
- To answer the call, qualify the request and deliver the details to the business the caller was trying to reach.
- To send the caller a text message about their own call, such as a confirmation of what we captured.
- To monitor the quality of the agent, correct mistakes and improve it.
- To operate, secure and support the service, and to meet legal requirements.
Call recording and disclosure
Calls handled by our agent are recorded. At the start of each call, the agent says it is an automated assistant and that the call is recorded. A caller who does not want to continue can end the call.
Who we share it with
- The business the caller was trying to reach. They receive the details and recording of the call.
- Service providers who help us run the service, such as telephony, voice and text messaging, hosting and billing providers. They may use the information only to provide services to us.
- When required by law or to protect rights and safety.
We do not sell personal information. Mobile information, including phone numbers and text message opt-in data, is not shared with third parties or affiliates for marketing or promotional purposes.
Text messages
We send text messages only to people who called one of our business customers, and only about that call. See our text message terms for how to opt out.
How long we keep it
We keep call recordings, transcripts and related records for as long as needed to provide the service to the business customer and to meet legal obligations. A caller or business customer can ask us to delete their information, and we will do so unless the law requires us to keep it.
Your choices
You can ask what we hold about you, ask us to correct or delete it, or ask us to stop texting you. Reply STOP to any text message, or contact us using the details below.
Security
We use reasonable technical and organizational measures to protect information. No system is perfectly secure.
Changes
We may update this policy. The date at the top shows the latest version.
Contact
LYCORE
1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110
(917) 814-5066
services@lycoregroup.com