9:04 PM The pump just quit
The phonegetsanswered.
When the pump quits at 9pm and you can't pick up, LYCORE does. It texts back every missed call and has the job ready by the time you're free.
For well pump, water well drilling and septic companies.
0 PSINo water
Missed callAnswered for you
Your calls are emergencies. Your hands are busy.
Nobody calls a well or septic company for fun. They call when the water stops or a tank backs up, and they keep dialing until a person answers.
No water is not a "call back tomorrow" problem
A dry tap, a clicking pressure switch, a septic alarm on a Sunday. The person calling has a household on hold, and every minute is felt.
You are the one on the job
Most well and septic companies are owner-operated, with a few trucks. When you're under a pump house or on a truck, you cannot also answer the phone.
Things break when people are home
Pumps run hardest in the evening and on weekends, so failures land exactly when the office is closed and the owner is off the clock.
A missed call is a job you never knew about
An unknown number with no voicemail tells you nothing. You can't call back what you can't read: no name, no address, no way to rank it.
The work is high-ticket
A pump replacement, a septic repair or a new well is worth far more than the monthly cost of answering the phone. Capturing a few more of them changes the month.
You start every day blind
Without a clear message, the morning is spent returning calls and guessing what each one needs. Then the truck leaves without the right part.
Run your own numbers.
Pick your kind of job, set what a typical one is worth to you, and see what a few extra captured jobs a month add up to. Use your real figures. These are starting points, not promises.
Extra revenue per month
$6,600
Extra revenue per year
$79,200
Based on 3 extra jobs a month at $2,200 each. Your actual results depend on your calls, your area and your follow-through.
One system, everything the phone needs.
It sits behind your existing number. Customers keep calling you, and it only picks up what you can't.
Answers when you can't
Nights, weekends, holidays, or while you're on a job. It answers in your company's name and says plainly that it's an automated assistant.
Texts back every missed call
If a caller hangs up before anyone answers, they get a text from your company asking what's going on, so the call never just disappears.
Qualifies the job
What's wrong, how urgent, where the property is, whether they're an existing customer, and whether they want a visit or a price. Sorted hot, warm or cold.
Hands you a ready job
One message: name, number, address, problem and urgency, with the recording attached. You take over a real job, not a voicemail.
Handles several calls at once
A bad storm or a long outage can bring a wave of calls. The agent can take them at the same time, so nobody waits in a queue.
Separates real jobs from noise
Wrong numbers, sales calls and non-urgent questions are sorted out, so your phone only lights up for work that matters.
Escalates when it should
If a caller asks for a person, or the situation needs you now, it follows your rule and gets you or a clear next step.
Connects to your tools
Calendar, booking, and the CRM or field-service software you already use, so the job lands where you work.
Speaks Spanish too
It can take calls in Spanish and hand you the details in English, so language is never the reason a job is lost.
Keeps a record of everything
Call log, recordings and transcripts, so you can check any call yourself and see exactly what was said.
It learns your company before it answers a single call.
We don't hand you a blank script. We build the agent from your business, then try to break it with real situations before it ever talks to a customer. Pick a scenario to see how it's handled.
THE CALLER
"Our water just stopped. The pressure switch is clicking and I already checked the breaker."
THE AGENT
Asks where the property is, whether they have livestock or a medical need, confirms the address by text, and marks it hot.
YOU RECEIVE
One message with name, address, the problem, urgency and the recording. You call back knowing what you're walking into.
THE CALLER
"Sewage is coming up in the basement drain and the alarm won't stop."
THE AGENT
Treats it as urgent, asks what's happening and whether the home is safe to stay in, and captures the address and best number.
YOU RECEIVE
A hot job card with the symptoms and a tap-to-call number, ahead of everything routine.
THE CALLER
"Before anyone comes out, how much is this going to cost?"
THE AGENT
Never quotes a price. It explains that you give the number after seeing the job, and keeps the conversation moving.
YOU RECEIVE
The job details plus a note that the caller asked about price, so you can open with it.
THE CALLER
"I don't want to talk to a robot. Put me through to somebody."
THE AGENT
Doesn't argue or stall. It follows your escalation rule, reaching you or a named backup, or giving a clear next step.
YOU RECEIVE
An alert and the context so far, so the caller doesn't have to repeat themselves.
THE CALLER
Speaks Spanish and describes a pump that won't turn on.
THE AGENT
Continues the call in Spanish, captures the same details, and confirms the address.
YOU RECEIVE
The summary in English, with the transcript and recording attached.
THE CALLER
Rural signal, cutting in and out, mumbling the address.
THE AGENT
Repeats back what it heard, asks for the address again, and offers to confirm it by text.
YOU RECEIVE
A confirmed address instead of a guess, or a clear flag that it still needs checking.
THE CALLER
A sales call, a robocall or someone who dialed the wrong number.
THE AGENT
Works out quickly that it isn't a job, ends the call politely and doesn't bother you.
YOU RECEIVE
Nothing at 2am. It shows up in the call log, not on your phone.
THE CALLER
"We're thinking of replacing the tank next spring. Can someone call me?"
THE AGENT
Captures the details, marks it warm or cold, and tells them when to expect a callback.
YOU RECEIVE
A ranked lead for the morning, not a 2am alert.
Before launch we also run 100 or more test calls: mumbling, upset callers, interruptions, background noise, callers who change their mind, and callers who try to get it to say things it shouldn't.
We do the work. You don't build anything.
Setup happens once, and it's the foundation of everything the agent says.
- We read your business.Your website, Google profile, services, service area, hours and how you handle emergencies.
- We go through what you give us.We analyze your answers and fill the gaps with a short conversation.
- We teach the agent your company.What you do, the services you offer and how you say it.
- We build the qualification.The questions, and how a call is sorted hot, warm or cold.
- We connect your tools.Booking, calendars and the field-service or CRM software you already use.
- We set up missed-call text-back.Including the carrier registration required for business texting.
- We set up forwarding.Your number forwards to the agent only when you don't answer, tested live with you.
- We test it hard.One hundred or more test calls across every scenario above.
- We fine-tune it.From what the tests show.
- We deploy it and check it with you.On a live call, before it takes a real one.
Setup once. Monitored every month.
Two parts, and nothing hidden in the middle. Improvements to your agent are part of the monthly service at no extra charge.
The setup covers
- Extracting and analyzing your business information
- Training the agent on your company, services and rules
- Your qualification flow: hot, warm and cold
- Connecting your calendar, CRM or field-service tools
- Missed-call text-back, including carrier registration
- Call forwarding, set up and tested live
- 100 or more test calls and fine-tuning
- Deployment and a live check with you
The monthly service covers
- Monitoring for wrong or invented answers, and fixing them
- Call analysis and improvements, at no extra charge
- The people and labor behind it
- Your phone number and texting service
- Compliance upkeep and changes in the rules on automated calls
- CRM and tool connection kept working
- Call log, recordings and transcripts
- Instant alerts, and support when you need it
Call minutes: your plan includes a block of call minutes sized to your call volume, with a clear rate beyond it. We set the exact amount with you once we've chosen the voice model that fits your business.
If it doesn't answer one real call in your first 30 days, we refund your setup fee.
Built for one kind of business.
- Industry
- Well pump service, water well drilling, and septic pumping, installation and repair.
- Company size
- 2 to 50 employees. Owner-operated and independent.
- Who decides
- The owner, president, founder or general manager.
- Where
- Minnesota and Wisconsin first. Other US states to follow.
- Not a fit
- Franchise locations whose after-hours calls are routed by corporate, and companies that don't take after-hours calls.
Honest by design
- It tells every caller it's an automated assistant, and that the call is recorded.
- If a caller asks for a person, they get one, or a clear next step.
- It never quotes a price or promises an arrival time. That's your call.
- It texts only people who called your business, about their own call, and every text says they can reply STOP.
- It never claims to be you or a member of your staff.
Straight answers.
Do I have to change my phone number?
No. Customers keep calling your number. Your existing line forwards to the agent only when you don't answer.
What does a caller hear first?
That they've reached your company's automated assistant and that the call is recorded. If they ask for a person, they get one or a clear next step.
Can it quote a price or promise an arrival time?
No. It never quotes a price or promises a time. That is your call.
What happens if a caller hangs up before anyone answers?
They get a text from your company within moments, asking what's going on, so the call doesn't just disappear.
Do I have to build or configure anything?
No. We do the setup: your business, your services, your questions, your tools, the texting registration and the testing. You check it with us on a live call.
How do I know what it said to my customers?
Every call is logged with a recording and a transcript. You can listen to any call it takes, and we review real calls ourselves to find and fix mistakes.
What if it gets something wrong?
We monitor for wrong or invented answers and correct them as part of the monthly service. Tell us about a call and we'll look at it.
Is there a contract?
There is a 90-day minimum, and a 30-day refund of the setup fee if it doesn't answer one real call. We'd rather earn the next month than lock you in.
Hear it answer.
Ask for the demo line. Call it, play a customer with no water, and see what lands on your phone.
Or call (917) 814-5066 or write to services@lycoregroup.com